Terms & Conditions

4.1 Subscription fee

Access to the Service requires a paid Subscription at GBP £19.99 per month ("Subscription Fee"). The price you see is the price you pay; we are not VAT-registered and no VAT is added.

4.2 Payment processing

Payments are processed by Stripe. By subscribing, you agree to Stripe's terms of service and privacy policy. We do not collect or store your full payment card details.

4.3 Free Search Trial

Before you subscribe, you may run one free search without creating an Account or providing payment details ("Free Search Trial"). The Free Search Trial lets you see up to five (5) UK limited company leads per search, including company names, phone numbers and websites where available. Director names, full personalised pitches and other subscriber-only features are not shown until you take out a paid Subscription. The Free Search Trial is limited to one search per person or device, as we determine using reasonable technical measures (for example browser or device identifiers). We may change or withdraw the Free Search Trial at any time. After you have used your Free Search Trial, continued use of the Service requires a paid Subscription in accordance with Sections 4.1 and 4.6.

4.4 Billing cycle

Your Subscription renews automatically each month on the anniversary of your initial sign-up date. You will be charged the Subscription Fee on each renewal date unless you cancel in accordance with Section 4.6.

4.5 Price changes

We may change the Subscription Fee at any time. If we increase the price, we will give you at least 30 days' notice before the new price takes effect. If you do not agree to the price change, you may cancel your Subscription before the change takes effect.

4.6 Cancellation

You may cancel your Subscription at any time through your Account settings or by contacting us at help@zivlo.io. Cancellation takes effect at the end of your current billing period. You will continue to have access to the Service until the end of that period.

If you cancel, your Account will be closed and any Content you have generated will no longer be accessible.

4.7 Failed payments

If a payment fails, we will retry the charge. If payment continues to fail, we may suspend or terminate your access to the Service after giving you reasonable notice.

4.8 Refund policy - 14-day cooling-off period

If you are a consumer (an individual not acting in the course of a business), you have a statutory right to cancel your Subscription within 14 days of your initial sign-up without giving any reason, for a full refund of the Subscription Fee paid.

To exercise this right, contact us at help@zivlo.io within the 14-day period, stating that you wish to cancel. We will process your refund within 14 days using the original payment method.

If you use the Service during the 14-day cooling-off period, we may deduct a reasonable amount from the refund to cover the value of the service you have consumed.

This 14-day cooling-off right applies only to your initial subscription. It does not apply to renewal months.

If you are a business customer, you may still cancel at any time in accordance with Section 4.6, but no refund will be given for partial months already consumed.

5.1 Permitted use

You may use the Service solely for lawful business purposes related to your own sales, marketing and business development activities.

5.2 Prohibited conduct

You agree NOT to:

• Use the Service for any unlawful purpose or in any way that breaches applicable laws or regulations;
• Use the Service to send unsolicited communications (spam) or engage in any form of harassment;
• Attempt to gain unauthorised access to the Service, our servers or any connected database;
• Interfere with or disrupt the integrity or performance of the Service;
• Copy, modify, create derivative works from, reverse engineer, decompile or disassemble the Service;
• Use any automated system (including robots, spiders or scrapers) to access the Service;
• Circumvent any security measures or access controls we implement;
• Share your Account credentials with any third party or allow any third party to access the Service using your Account;
• Reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without our express written permission;
• Use the Lead Data for any purpose that infringes the rights of any individual or company, including under data protection, defamation or intellectual property laws;
• Upload or transmit any viruses, malware or other harmful code.

5.3 Consequences of breach

If you breach this Section 5, we may immediately suspend or terminate your Account without notice or refund. We may also take legal action where appropriate.

6.1 Nature of Lead Data

The Lead Data displayed through the Service is sourced from:

• Companies House: the official UK government register of companies (public record);
• Google Maps Places: publicly available business listing information.

This is public-record information. We do not create, verify or guarantee the accuracy, completeness or currency of the Lead Data.

6.2 No guarantee of accuracy

The Lead Data is provided "as is" and "as available" without any warranty of any kind. We do not guarantee that:

• Company information is current, accurate or complete;
• A company is still trading at the address shown;
• Contact details (where shown) are correct or up to date;
• A company is suitable for your specific business purposes.

You must independently verify any Lead Data before relying on it for business decisions or outreach.

6.3 Your responsibility for outreach

The Service generates sales pitches based on the Lead Data. You are solely responsible for:

• Deciding whether and how to contact any business identified through the Service;
• Ensuring your communications are accurate, truthful and not misleading;
• Complying with all applicable laws when contacting businesses, including but not limited to:
  • UK General Data Protection Regulation (UK GDPR);
  • Data Protection Act 2018;
  • Privacy and Electronic Communications Regulations 2003 (PECR);
  • Consumer Protection from Unfair Trading Regulations 2008;
  • Business Protection from Misleading Marketing Regulations 2008;
  • any other applicable marketing, data protection or consumer protection legislation.

6.4 Corporate subscribers and PECR

Under PECR, you may generally email corporate bodies (limited companies, LLPs, Scottish partnerships and government bodies) at their corporate email addresses for B2B marketing purposes without prior consent, provided the email is addressed to a role (for example, info@, sales@) rather than a named individual, and you offer a clear opt-out mechanism.

However, you must NOT contact sole traders, unincorporated partnerships or individuals at their personal email addresses without consent. You are responsible for determining the legal status of any business before contacting it.

This is general guidance only and does not constitute legal advice. You should obtain your own legal advice on PECR compliance.

7.1 Our rights

All intellectual property rights in the Service, including software, designs, text, graphics, logos, icons, images, audio clips, video clips, data compilations and software, are owned by or licensed to us. These rights are protected by UK and international intellectual property laws.

7.2 Licence to you

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and use the Service for your internal business purposes during your Subscription.

7.3 Content you generate

You retain ownership of any sales pitches and other Content you generate using the Service. However, you grant us a non-exclusive, royalty-free licence to use, reproduce and modify your Content solely to provide and improve the Service.

7.4 Feedback

If you provide feedback, suggestions or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free, worldwide licence to use that feedback for any purpose without compensation to you.

10.1 No exclusion of liability

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence;
• Fraud or fraudulent misrepresentation;
• Any matter for which it would be unlawful to exclude or limit liability.

10.2 Liability cap

Subject to Section 10.1, our total liability to you for any claim arising out of or in connection with these Terms or the Service (whether in contract, tort, negligence, breach of statutory duty or otherwise) shall be limited to the total amount you have paid us in Subscription Fees in the 12 months immediately preceding the event giving rise to liability.

10.3 Excluded losses

Subject to Section 10.1, we shall not be liable for any:

• Loss of profits, revenue, sales, business or anticipated savings;
• Loss of goodwill or reputation;
• Loss of or corruption to data;
• Indirect, consequential, special, punitive or exemplary loss or damage;
• Any loss or damage arising from your reliance on Lead Data or your use of Content;
• Any loss or damage arising from your outreach activities or communications with third-party businesses.

10.4 Basis of the bargain

The limitations in this Section 10 reflect the risk allocation between you and us. The Subscription Fee has been set accordingly. These limitations will apply regardless of whether we were advised of the possibility of such losses.

12.1 Termination by you

You may terminate these Terms at any time by cancelling your Subscription and ceasing to use the Service.

12.2 Termination by us

We may terminate or suspend your Account immediately if you:

• Breach any provision of these Terms;
• Fail to pay the Subscription Fee when due;
• Engage in fraudulent, abusive or illegal activity;
• Use the Service in a way that causes harm to us or third parties.

12.3 Effect of termination

Upon termination:

• Your right to access the Service ceases immediately;
• All licences granted to you under these Terms terminate;
• We will delete your Account data in accordance with our data retention policy (see Privacy Policy), except where we are legally required to retain it;
• Sections that by their nature should survive termination will continue in full force and effect, including but not limited to Sections 6, 7, 8, 10, 11, 12.3, 13, 14 and 15.

13.1 No uptime guarantee

We aim to keep the Service available at all times, but we do not guarantee uninterrupted access. The Service may be unavailable from time to time for maintenance, updates or reasons beyond our control. We are not liable for any loss arising from service unavailability.

13.2 Changes to the Service

We may modify, suspend or discontinue any part of the Service at any time. We will endeavour to give you reasonable notice of significant changes that materially reduce functionality.

13.3 No data backup obligation

We are not responsible for backing up any Content you generate. You are responsible for saving and backing up your own Content.

16.1 Entire agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements, understandings and representations.

16.2 Severability

If any provision of these Terms is found to be invalid, illegal or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect.

16.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. Any waiver must be in writing and signed by us.

16.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms at any time without restriction.

16.5 Third-party rights

A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms.

16.6 Governing law and jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any dispute arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16.7 Notices

Notices to us should be sent to: Dare to Accept Ltd, 128 City Road, London, EC1V 2NX, or by email to help@zivlo.io. Notices to you will be sent to the email address associated with your Account.